Bad service!

I went to Jet Bloemfontein Plaza last week to have my baby’s clothes exchanged to a bigger size duriNg my lunch hour. I stood in the line for 25 minutes , with cashiers chatting and laughing to each other (which is always the case at this Jet). I was then finally assisted by a lady her Name is Dikeledi (if I’m not mistaken) Her surname is Molahloe ( this Im sure of).

This lady is very unprofessional and quite cheeky. after I explained that I want to have my babies clothes exchange due to the size being small She took out the items out of the plastic and started to scan them and said that we can’t return the hat that part I understood and she continued to scan the items. After scanning all the items She proceeded to slowly take her time to hang all the items that I was returning on the hanger and all this I’m waiting for her to finish hanging those items and mind you I’m on lunch which is an hour short. After hanging the items she scanned all the items that I was taking which had the correct sizes And put them in a bag. After that she asked me with a cheeky Tony if there’s something else that I would like to buy why don’t I buy an item that was on special and I told her that I’m not interested in that item. Its not the 1st time i have an encounter with this lady, the previous time one of her colleagues even said that she is rude there was no need for her to treat me that way and i let it go. My thing is why does she have to hang the items while I’m waiting to be assisted and there’s a long line of people behind me waiting to be assisted. And her cheekyness is unjust.