Bad service at TFG and JET MAKHADO CROSSING

On the 17/01/2022 I made a purchase at JET MAKHADO CROSSING and my bank account was deducted twice after I told the store assistant by the name Thendo that the 1st transaction was successful and she insisted on swiping the card again saying the 1st one didn't go through, I went back to the store on the 20/12/2022 but they couldn't assist me I was told the people at the head office are on leave, I went back again on 30/12/2022 and still no help, I've been sending emails non stops asking TFG to refund my money but no response I went to the store JET MAKHADO CROSSING but no one can help me, the manager says it must be reversed by TFG I mean this happened on the 17/12/2022 and even today Im still following up sending emails with store receipts and my bank statement now they send me forms to complete I have to print the form with my own money then scan and email it to them with my own money, your service is very poor shame I mean it's just R320 that you must refund but no one is saying anything