SM
Sipho M

1 reviews | Active since Jul 2019

11 Jul 2019, 16:25

BAD SERVICE at JET STORE

I went to jet store at kert street (Jhb) on the 8 July 2019 where I found out I have an account opened without my authority, when I asked them how did it happen I was told that the account was opened at westonaria jet store, when I asked for to see the application document such as ID and supporting document I was asked to go to westonaria, I then had to drive to westonaria on the 9 July 2019 where the account was open, when I got the I got a lazy, boring store manager (female) who showed me the documents used and they were ***** as one could pick that up easily if they concentrated on their work, when I asked for a video photage, I was told it has NOT been working for over a month, so I was told to go to Daveyton where the account was activated, the cameras there were not working during this process, I now have a jet account that is active and I owe items that was purchased but the store does not have the working camera. Jet in Jhb was unable to help as much as they asked me to drive over 100KM to see where the application was made and the service there was dead as well.

This stores I visited as mentioned, are no help especially if u were to be advised by the store manager on a dead process. I hate both of this store managers as they have the s**** to service a client.

0
Replies (1)
Jet
Jet's reply12 Jul 2019, 08:23
Official
Dear Sipho

Thank you for making contact with us regarding the ********** account which was opened in your name.

Please accept our apologies for the frustrations and inconvenience caused to you .

The process would be to report this incident  to the police and get an affidavit with your id and fill in a dispute claim form in store for further investigations .
Once completed within 10 business days you will receive feedback from our ***** and disputes team.

***/GO

Kind regards

Jet Customer Experience Team
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