1 reviews | Active since Jun 2017
Bad service at Jet Menlyn
<p>I bought a Hisense phone at Jet Menlyn and a month later it started giving me problems, I took it back to them to be fixed. It was on the 10th of May 2017 till today my phone is not back. I went back to the store3 times wanting to hear what was happenning and it's only on the third visit visit when i was really ****ed they called the Hisense people to come and fetch it. Then that's when they came to collect it. It's already 3 weeks since they collected it from the shop and till today I am still waiting for it. I am really getting annoyed and don't know what to do now. I have been without a phone since then and you can imagine how inconvinience it is. Please advice on what am I suppose to do to get this phone back.</p>
We have escalated the complaint to the Jet store management to address as our valued customer is not happy that the handset is not yet back from repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
We have escalated the complaint to the Jet store management to address as our valued customer is not happy that the handset is not yet back from repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***