1 reviews | Active since Mar 2015
bad service at jet
I bought four underwear's at jet clearly labelled small but when I tried one of them on to my surprise it would not fit it was big so I went back to ask if they were sure that was small, the cashier referred me to the manager. when I asked her she gave me attitude and said that it's not her problem that they don't fit. then I told her that not so long ago I bought underwear there and it was a small and it fit me so I would like to know why this one is big even when compared to other small size underwear that is sold at jet.( e.g. jockey) and other shop's like legit, and she said how is she suppose to know she's not the designer. seeing that she was giving me attitude I asked to talk to someone who can help me she took me back to her cashiers and made me wait there for more than 30 minutes to an hour while no one assisted me. after the long wait they gave me a pamphlet and told me to read it for myself.
Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding the service you received in store. This matter could have certainly been handled in a different light.
Kindly note as stated on the back of our till slip -Items which cannot be Refunded or Exchanged In the interest of hygiene standards the following products will not be refunded or exchanged:Swimwear, underwear, eveningwear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines.
You will be receiving further communication shortly. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding the service you received in store. This matter could have certainly been handled in a different light.
Kindly note as stated on the back of our till slip -Items which cannot be Refunded or Exchanged In the interest of hygiene standards the following products will not be refunded or exchanged:Swimwear, underwear, eveningwear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines.
You will be receiving further communication shortly. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***