bad service at its best

i went to jet ellof street jhb, to activate my OTA. I explained to the first cashier at the pay till that i previously had a jet account that was linked to their OTA service, but that account was closed and now i have a new account so i want the old registration deregisterd and a new one on the new account registerd. She told me to go to their cellular section and they would assist me. I got there and two cashiers were working together on one till and when i told them why i was there they immediatly told me to go up stairs. i went upstairs where there were three cashiers who were not doing much and i spoke to one of them who was an elderly lady. When i explained to her she dialed on their telephone for the OTA department to assist me. The other cashier started saying to the elderly woman: oooh what time is it? most probably they have knocked off now. A few seconds later the call dropped and i told them and the elderly woman said: Just like u just heard her say, they have knocked off. Try calling them yourself tomorrow. I was so upset because this wasnt the 1st time i had got to a jet store and was unable to get assistance. The attitude of jet staff members is one of the worst. I went down stairs to their cellular deparrment found the same cashiers and i asked one of them where i could lay a formal complain and she said for what? i told her i ddnt get assistance after being sent from pillar to post. She said: well i dont knw who you talk to about complains. I said oh so people cant and dont complain at jet. she said: try the manager. I found the manager and spoke to him. He took my id and account card. He was pressing endlessly on one of the systems and 15min later told me the offline. Still didnt get assistance. All companies are working towards being customer centric but dololo with jet. i wouldnt recommend them. They have the worst service, their employees attitudes are pathetic.