Bad service and poor customer service from employees jet store Palm Springs

I am extremely disappointed with the inconsistent refund policy at Jet stores. When purchasing items, the payment is processed immediately from my bank account without any delay. However, when returning an item, I am told I must wait up to 7 days to receive my refund back onto my card. This is highly unfair—especially in situations where that money may be urgently needed.

What makes this even more frustrating is the lack of consistency across stores. I previously returned an item at another Jet branch using the same payment method and was given a cash refund instantly. Yet at the Palm Springs store, I was told their system has not been updated, which raises serious concerns about standardization and customer service across the brand.

Additionally, I was very disappointed by the unprofessional behavior of the Palm Springs staff. Speaking negatively about customers immediately after they leave the store is unacceptable, especially when they do not know who might overhear them. This reflects poorly on the store’s professionalism and respect for customers.

Jet needs to address both their refund process and staff conduct to ensure a fair and respectful experience for all customers.