Bad Service and Incompetency
<p>I bought a Huawei Y6 phone on the 26 April 2016, on the 5th of May it was already broken, I sent it back to Barberton Jet and was sent for repairs only to dind out they sent it to wrong place I had to wait and they sent it to the right place but with short information. they said repairs takes about 2-3 weeks up to today I haven't got my phone let alone going for more a month without a phone but I paid.</p>
my no: ***
my no: ***
Please be advised that we have tried calling you on the phone number that you have forwarded us however you were unreachable and we left a message for you. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Barberton management for actioning accordingly as the Huawei Y6 phone was sent in store for repairs and the matter has been pending fo a long time as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the phone number that you have forwarded us however you were unreachable and we left a message for you. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Barberton management for actioning accordingly as the Huawei Y6 phone was sent in store for repairs and the matter has been pending fo a long time as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
I have been trying to call ***several times but it just rings and no answering.
I have been trying to call ***several times but it just rings and no answering.