bad service and disappointed

<p>I bought a kettle a while ago, kettle broke on Thursday 15th September. Just didn't switch on. I managed to find the slip and box and saw the guarantee ends the Sunday 18th september. I went to Jet Mart Town Centre the Saturday 17th September and I explained the situation to them. The cashier called the store manager, Randell, and he refused to exchange my kettle. Whilst talking to him, he walked away from me and continued assisting other customers. I literally had to raise my voice and make him aware that I am still speaking to him. All he then said was, we will not be able to exchange this as the guarantee comes to an end the nexy day. As far as im concerned, I am guaranteed up until on the 18th! I was more apaulled at his attitude than the actual kettle. He hasn't even checked to see if something was in actual fact wrong with it. I have listed 2 complaints thus far and no feedback what so ever. I am furious at this stage as it cost me to buy another kettle and still no apology received. I need this matter attended to as I still have the slip, kettle and box with me. To top it all, the cashier turns around and advises me that they are allowed to change it and imp**** that the manager is lying to my face but also made me understand, it is not within her control unfortunately. </p> <p> </p> <p>Very very u happy about this service</p>