SG
Sikholiwe G

1 reviews | Active since Jun 2015

23 Jun 2015, 11:13

Bad service and being cheated

I am very disappointed at the fact that NOnhlanhla Makhanya assisted me in closing my account even even sent me a letter saying i paid in full that closed account in March than in May I received an MMS requesting me to pay the account as I was owing and when i went asked them they keep passing me to someone and they telling me that they will call me back.I have sent them email and called them but still not getting help i need. Jet is playing games with us ,cheating us account holders.<br> I still receive the mms to pay even when i dnt understand why I must pay when my account was closed and i have proof and worse of all I dnt know what i am paying for as I do not receive anything.

0
Replies (1)
Jet
Jet's reply23 Jun 2015, 13:31
Official
Hello SKGwala,

As per our telephonic conversation we must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provide to you shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***