1 reviews | Active since Feb 2016
bad service and attitude
I went In to jet mart in town centre in February 2 to return a iron that was purchased for me, I had all the receipt. They refuses to refund me.but the most of all the bad attitude I received from the manager faroek.he did not introduce himself, made all kinds of excuses and shouted and me and my mother,spoke to his staff about other customers while we have been waiting for a hour.when I told him about his rudeness and asked for his name.he told me to fone customers care.i have phoned customer care numerous times and still hVe not received any feed bCk from any manger.i find this so discussing that jet would employ people with such mad and rude manners.not to mention He fact thT no one is getting back to me, when I phone all I get told is we will call u back , but no one does
Please be advised that, as per our telephonically conversation. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mitchell's plein management for actioning accordingly as the superior in store was also rude to our valued customers as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Please be advised that, as per our telephonically conversation. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mitchell's plein management for actioning accordingly as the superior in store was also rude to our valued customers as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***