Bad Service

I bought a cell phone in Newcastle Mall Jet Stores. It was miss behaving I took it back within 7 days, they advised they won't change the phone I should have returned it much earlier, instead they took it for repairs which took 4 weeks, I was called to collect the phone which was "Fixed" it came with a problem of rebooting which will not work for over 4days , when I took it back I had to wait for someone to assist me even though the shop was empty. I ended up taking it to Edgers they booked it in for repairs again this time I recieved a booking slip labelling all the problems that the phone had. Jet store stick to ethics when you say "out of the box failure" Stick to it we are your customers we need to be happy with the product we purchase. Embrace value for money do not abuse us please.