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alvin P

1 reviews | Active since Dec 2012

05 Jan 2020, 08:37

Bad Service

In 2018 I had an issue with Jet Eerste River. They refused to exchange items because my wife didnt have her thank U card with her. The matter was resolved and the clothing was credited without us being there or even a card being used. All they had was the clothing and the slip that I left with the manager. Yesterday my wife went there to exchange sandals and couldnt exchange the sandals cause she didnt have her card with her. She asked to speak to the manager and she refused to assist my wife demanding her thankU card. Why do you need a card if you have your slip? If ever i go to Edgars or any other Jet than i dont need a card. All the details is on the slip! Why do they have their own rules as a store? If we want to buy something and we forgot our card at home than we can use our id or drivers licence to make a buying slip. So why cant you do exchanges and why do we only have this problem at Jet Eerste River?

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alvin P's update06 Jan 2020, 08:50
Reviewer Update
I received a call from Esmeralda at Jet Eerste River. Her excuse was that there was know one on duty on Saturday that have access to look up customer info. And her other excuse was that they not allowed to type in card numbers. My question is how did she credit my stuff the last time, because i wasnt even present? And why can i exchange stuff at other Edcon stores without having my card. She was also very sacarstic with an attitude of " you will just come with your card, and do as i say." is she the store manager? Well if she is you better send her on intense customer service training. This matter is not resolved and because of her attitude i refuse to go to Jet Eerste River with my card.