Bad service

Hi can someone please assist, I went into the branch to purchase some goods as cash, not on my account. Nosipho assisted me, at the same time I wanted to make a payment on my account. After I purchased my goods the money had been deducted from my account, but according to Nosipho the transaction never went through.<br> <br> She then asked for assistance from a lady named Vuvu which said, the system was offline and that I should return to the branch with a bank statement to provide proof of the successful transaction.<br> <br> And that I should pay for the goods again, and once proof has been shown they will then put the amount for which I had paid for twice, on my account as a payment.<br> <br> For one, I was not happy about the solution because I was not given an alternate solution, as this was an inconvenience for me as a customer, it was not my fault that the system went offline.<br> <br> I then told Vuvu that I was going to mail her the proof, because I didn't want to return to the branch. She also said that it would 15mins for the funds to be returned, nothing returned. I called the branch the number just rings I, I mailed her, no response <br> <br> Vuvu gave me a cellphone number the number is on voicemail.