LK
Lindsey K

1 reviews | Active since Jan 2016

25 Jan 2016, 08:21

Bad Service

Hi went to Jet to exchange a dress I bought for my daughter. I have passed the security and literally turned around in a few seconds as i forgot i need to go to her first for exchanges . When i went back to her i took the bag out of my hand bag and adv her i want to exchange i explained to her that i had lost the slip however would take something in the dresses place . The security guard asked me with a real bad attitude why did i first go into the store now i want to come to her. I adv her that i just walk past her and haven't really entered the store yet, she kept on about me entering the store and dint help me with what i really come there for. I went to the manager of the store who turned around and told me that she was just doing her job !!!!! so treating your customers like ********* is doing your job ! you have security cameras ! look at them . and if that security didn't see me pass and turn around at the same time she is also not doing her job ! Your management did not offer me a apology nothing !! and they refused to help me - Appalling service ! I work for a living , i dont ***** and i still had my daughter with me while being treated like this !

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Replies (1)
Jet
Jet's reply27 Jan 2016, 09:35
Official
Hello DeklerL100,

Our attempts to contact you today at 09:17 AM have been unsuccessful. Thank you for taking the time addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience you may have experience.

Kindly note that our Refund and Exchange policy applies at all times. We will exchange or refund products provided that: ? there is valid proof of purchase, i.e. till slip or gift receipt; ? it is within 30 days of purchase; ? it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached

Please be advised we will be addressing you concerns with management and feedback will be provided

Reference number: ***/GO. Should you required further assistance please do not heisted to contact us on: ***and quote your reference number.

Kind regards,
Customer Experience Team
***

Best regards,