bad service

on the 13 december my wife and i went to buy clothes at edgars rosebank, as we were about to pay they told us our account is blocked and we should go to jet. we went to jet and we explained the problem to the lady by the name of precious, none of the staff at jet rose bank knew how to link another card for us , she then called jet sandton for assistance, she spoke to the lady by the name of refilwe , she didnt help her she said she should call ***** what what, what i failed to understand is that we've been paying the account using his id for the past two months and they never told us that the account is blocked, we waited more than 45 minutes while precious was calling refilwe again , she kept on calling and calling with no luck, they made us feel like we are dependent on them while they are the one who depend on us, we bring in the money they just control it, the jet rose bank manager just disappeared, what kind of branch doent know how to link a card, we left without being helped, what a waste of petrol and time,\""\""\""angry\""\""\""\""\""\"" """