Bad service

I went to Jetmart Kempton park today to fill in a repair claim form when I was rudely assisted by Sandile. I originally submitted the phone and claim form in Midrand, I called Finright to follow up and I was told that the IMEI number on the claim form does not match the phone. I was advised to go to any Edcon store to refill and re - submit the claim form and to tell the store to call before faxing the form. After explaining all of this to Sandile he rudely told me he was not going to assist because it not his problem I must just go back to midrand for aasistance. I asked him to call Finright on my behalf to verify my story he refused. I then asked to use the store phone to call finright myself but he just laughed at me and asked if i dont have airtime then refused. He then shouted at me telling me to leave the store cause he will not assist me. I asked for the manager who also seemed very irritated with me but assisted, she called finright and they explained the process to her. She was very irritated and told me that 'I am making her work too hard'. Very dissapointed with the service from someone whose supposed to be managent.