Bad service

On the 8th Dec 18 i went to Jet Store at Ermelo Kerk Street to collect my 2 Laybyes I waited 2hours for the Laybye then they told me that they can't find it so they will take the number and search for it. Then later afternoon i went back they told me they havent got time to search for my Laybye as there are many Laybyes and they are not sorted they will call me on the following day, on the 10th I went back to the Store as I haven't received the call Sindi told me that they are still sorting out the Laybyes they will call me when they find it. On the 11th I received a call that my Laybyes are ready to be collected. On the 12th I went there 08:30am to collect my Laybyes I found Nomzamo as Sindi was not at work by that time. Nomzamo gave me 1 Laybye I asked her about the other Laybye she responded with a Bad Attitude saying I'm asking the wrong person when I ask that who's the right person to ask she gave me a silent treatment, she took the slip and go at the back to search for my Laybye after an hour I asked the other lady to ask Nomzamo to take the number and give me my slip back as I was rushing to work and already late with an hour. Till today I haven't received a call if they find my Laybye or not. Please assist I'm tired of going back to Jet.