BAD SERVICE

Since i Opened my account i haven't received any statements, And i live in a small town that does not have JET , I phoned Jet last week to ask them my account number so I can Pay Via EFT, they gave it to me and asked if i would pay that same day, so i said yes, but i need a statement first so i can check my balances and if everything was correct, they corrected my e mail which was wrong and said they would send it, so after not receiving anything i phoned again later that dag, STILL nothing i paid my account, but the ref must be wrong so a got a phone call on 14 sep that I promised to pay, so i told her i need a statement and STILL nothing,. How difficult can it be to send a statement and give me a e mail address for my proof of payment!!!