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adette F

1 reviews | Active since Sept 2010

16 Apr 2018, 08:05

Bad service

I app**** for a refund in JULY 2017 Countless Emails have been going back and forth, I have sent all my documents 3 times already, every time I ask an update they request a new bank statement, I comply but still they have not sorted out my problem! Quick to act when they want money, but when they owe you, they just ignore a person. I want my account closed and the excess payed back to me. Is that so hard?

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Replies (1)
Jet
Jet's reply16 Apr 2018, 09:25
Official

Thank you once again for bringing this matter to our attention.Apologies for the delayed feedback.Please be advised that your query was sent to our accounts department requesting for feedback on the refund.We will be in direct contact with you within 48 working hours.***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,