NM
Nano M
1 reviews | Active since Sept 2016
16 Nov 2017, 08:57
Bad Service
I called last month to request the jet club fee to be cancelled, which I was under the impression that it has been cancelled. Until I received my statement which the fee still appears. Do I seriously need to place another call to request it to be cancelled or will I be wasting my time and airtime again. Because their agents don't do what they suppose to do, which is responding to their costumer's needs. Ever since I opened this account in 2015, they have been charging me a club fee without my authority? Wondering if they will pay it back or they will find an excuse.
Helpful (0)
Replies (3)0
Replies (3)
Jet's replyOfficial
16 Nov 2017, 11:28Thank you for making contact with us .Please note that the Jet club membership was cancelled on the 1/11/2017 as requested. All financial service products appear on your monthly statements and can be cancelled immediately upon request.Should you require further assistance kindly contact us on ***
***/GO
Kind regards
Edcon Customer Experience Team
Best regards,
Jet's reply16 Nov 2017, 11:28
Official
Thank you for making contact with us .Please note that the Jet club membership was cancelled on the 1/11/2017 as requested. All financial service products appear on your monthly statements and can be cancelled immediately upon request.Should you require further assistance kindly contact us on ***
***/GO
Kind regards
Edcon Customer Experience Team
Best regards,
NM
Nano M's updateReviewer Update
16 Nov 2017, 12:58Your statement is contradicting, I called to request the product to be cancelled, if it was cancelled immediately then why does it shows on my November statement that I received Yesterday.
It would make sense if this statement was issued to me before I requested the product to be cancelled, you all had enough to make changes then before sending out the statement.
Please resend me the correct statement.
NM
Nano M's update16 Nov 2017, 12:58
Reviewer Update
Your statement is contradicting, I called to request the product to be cancelled, if it was cancelled immediately then why does it shows on my November statement that I received Yesterday.
It would make sense if this statement was issued to me before I requested the product to be cancelled, you all had enough to make changes then before sending out the statement.
Please resend me the correct statement.
NM
Nano M's updateReviewer Update
16 Nov 2017, 12:59*enough time to make changes...
NM
Nano M's update16 Nov 2017, 12:59
Reviewer Update
*enough time to make changes...