Bad service

I had an agreement with mbd that I will settle the jet account in two months and I that as per arrangement on the 27/10/2017 I did my last payment they advised me I will get my paid up letter Monday called them on Monday they said it in the process on the 01/11/2017 I called again they advised the account is settle I can get the letter at any jet store so today morning on my way to work I went to jet mart at corner kerk street got there at 08h25 security guard directed me to 2nd floor customer service I got there met a guy busy working he also directed me to the tills I found 3 customers sitting in the waiting area I joined them no one was there to help us at 09:45 a guy came he was helping the first customer in the queue it seems he had a problem getting her staff right we waited and waited as he struggled alone another lady came to the tills but she said Yooh am working on the other side it was almost 9:00am no one is assisting us I walked out I was so irritated and angry such a big store doesn't have enough staff to assist in customer care what is the use of the department if you won't get help why open a shop early then no one to help customers the security guard was kind enough to ask me if I got help on my way up I told him no one helped me since I went in the shop he said oh yeah they probably somewhere drinking tea what I experienced at jet mart store was totally unacceptable it would've been better if someone communicated with us and told us something they running short of staff or anything or they will be with us soon sitting there for almost 45 minutes your staff must get training on customer service or management must be on the look out if the customers in store are getting the service required am very disappointed in your store