1 reviews | Active since Jan 2017

30 Jan 2017, 08:52

bad service

<p>Due to the bad service that i have experience i want to finish my jet account because clearly in terms of need they wont help ,why am i paying account prtection paln while it wont help mme at the end that the situation my father is facing at this moment im so shocked i cant believe this when you open an account they tell you should you be retrenched or sick iy will cover your debts shocking now it does`nt im so dissapointed withe jet next month it my last instalement no more.</p>

0
Replies (3)
Jet
Jet's reply30 Jan 2017, 10:31
Official

We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Jet
Jet's reply30 Jan 2017, 10:31
Official

We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Jet
Jet's reply30 Jan 2017, 10:31
Official

We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,