1 reviews | Active since Mar 2015
Bad service
<p>I went to Jet retail store on 06/01/2017 one situated in Jabulani mall when it was time to pay the items l bought l was so shocked to see only three ladies on the counter but the queue was extremely long, the cashiers were doing their out most best most certainly Paballo Mokoena who eventually helped us, l shared with her my concerns I.e . I was extremely troubled by the empty counters available and the supervisor/manager on duty was just busy chatting with his colleagues and l thought to myself what happened to service delivery l mean Jet is a Franchise and they claim maintain the same level of service whether it's located in Sandton or rural areas. If the problem is a shortage of staff why don't they hire more staff. It was my first time going there and it's definitely my last. I wouldn't recommend anyone to go there again!</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Jabulani Mall management to address as our valued customer is not happy that there was few store staff members manning the tills, which caused long queues, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Jabulani Mall management to address as our valued customer is not happy that there was few store staff members manning the tills, which caused long queues, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Jabulani Mall management to address as our valued customer is not happy that there was few store staff members manning the tills, which caused long queues, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Jabulani Mall management to address as our valued customer is not happy that there was few store staff members manning the tills, which caused long queues, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,