Bad Service

<p>I was blacklisted by Jet Stores. I since paid up the account and requested a Paid Up Letter as I want to buy a house but I need this letter as proof due to this account still reflecting on the credit report.</p> <p>I went in store to request the letter and the lady phoned HO. I was informed that the letter would be emailed in the next 24 - 48 hours. 2 days passed and I phoned again on the 22nd December for the second time and again was told that the letter was requested and I would receive it in the next 24- 48 hours but up until today I am still waiting. I don't even want to phone back because I know I will be told to wait another 24 - 48 hours. I don't understand why I have to wait so long for a Paid Up letter from Jet Stores, as another creditor who also listed me, sent me the paid up letter as I was speaking to them on the phone. Can you please help me?</p>