bad service
<p> On the 28/06/2016 i went to Jet mart in Bellville to get a new phone and i saw a Samsung J2 gold and it was displayed on the vodacom cab . I then requested for it and took it went home for the first 7 days on the 8th day it started rebooting its self in the morning but later on i while i was busy on whatsapp the phone went black . I assumed that maybe its flat charged it but never went on . On the 6/08/2016 i called the store to explain to them what happened the phone was answerd by the lady that refused to give her name whome later put the phone aside and stated talking from the back round in afrikans waited till i droppped the phone . I then called the call center to compalin and waited on feedback till i called today on ref ********** 208/go to be told that on the 10/09/2016 my call was closed . </p> <p>I took my phone to Vodacom because i lost hope with edcon and for Vodacom to tell me that my phone doesnt have warranty by them because my phone is not supp**** to edcon by Vodacom . And at the store it was displayed as a Vodacom device and on the receipt its written or ticked as vodacom on my warranty document . I then took the phone to Samsung and to be told that this J2 doesnt have a LCD warranty and all their J series doesnt have warranty on LCD . Now the quote is R1400 and if decline i must pay R150 to get my phone back un repaired . Now please can you guys sort this out.</p> <p>Why is this phone displayed as Vodacopm unit but its not and why is stuff not clued up about Samsung repairs and Sumsung product ie that J2 doesnt have a LCD WARRANTY .</p>
Thank you for brining this matter to our attention.Please accept our sincere apologies for the inconvenience caue with the faulty phone .
Our attempts to contact you previously has been unsuccessful.
We have escalated your qery to the store manager for further assistance .
***/go
Kind regards
Edcon Customer Experience Team
Best regards,
Thank you for brining this matter to our attention.Please accept our sincere apologies for the inconvenience caue with the faulty phone .
Our attempts to contact you previously has been unsuccessful.
We have escalated your qery to the store manager for further assistance .
***/go
Kind regards
Edcon Customer Experience Team
Best regards,
