1 reviews | Active since Aug 2016
bad service
<p>I bought a tab at Jet stores in Stellenbosch cash for the amount of R799 30march 2016,on the first of July 2016 it gave problems i took it back to the store.i went there several times of which they say a batterie wil be repalced,i went there today and the phone have not returned the manager was being very sarcastic and very unhelpfull i requested that my phone be sent to me as soon as possible and she said that she will request they sent my phine asap even if it is not fixed .I am very upset and very dissapointed as this is not the first time i recieve bad service from the same lady(manager)and i mean really two months fr areplacement of a betterie</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Stellenbosch management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ********** 278/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Stellenbosch management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ********** 278/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.