LM
Lebo M

1 reviews | Active since Jun 2015

12 Jul 2016, 11:53

Bad service

<p><span style="color: #555555; background-color: #ffffff;">rrible service at Jet zeerust by Emelda,Jet must teach people a good customer service and a communication s****s ithis woman is bad for business she does not even communicate to stuff properly</span></p>

0
Replies (1)
Jet
Jet's reply13 Jul 2016, 06:40
Official

Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Zeerust management to address as our valued customer is not happy that the store staff members were not very helpful which resulted in our valued customer leaving the store without any professional assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 010/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.

Kind regards,

Customer Experience Team

Call Centre: ***.