1 reviews | Active since Jan 2014
bad service
<p>I made a purchase online at Jet on the 17/06/2017 and I received a confirmation to say that it would take 5 to 7 working days and an sms will be sent to me when my order is ready for collection.The 7th working day came and still no sms so I than decided to call them at the call centre on ***on the 27/06/2017 at 15:15 where I was told by the consultant that my order was at the campus square branch and I continue by telling her that no sms was sent to inform me,so had I not called I never would have kow that my order was at the shop than I go into Jet Campus square and the teller tells me he cant help me witout a ID I mean come on none of this was on the email confirmation to say that I Need those documents.Never in my life did I have have this problem with Mr Price my things always come 3 days later and never was I Inconvenienced like that and in all of this Im so mad I ask the teller if I can cancel the order he just rep**** yes with no remorse.......</p>
We have escalated the complaint to the Jet Campus square mall management to address as our valued customer is not happy that you were not provided with your order, Kindly note that the store will need information such as your order number in order for them to assist properly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Campus square mall management to address as our valued customer is not happy that you were not provided with your order, Kindly note that the store will need information such as your order number in order for them to assist properly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.