1 reviews | Active since Jun 2017
Bad service
<p>Went to jet Somerset mall to go fetch my son's lay buy the cashier Siyanda who then asked for my cell phone number which I gave and she couldn't pick it up so I gave my I'd and still they couldn't find it but she asked me to move over to Zingiswa who was also busy with some other client while I'm standing there. Zingiswa went to the back without telling me . I then asked Siyanda where Zingiswa went after waiting so long Siyanda said she went to go fetch my stuff and I'm lucky she could find it with an attitude . I'm disgusted with the service at Jet Somerset mall . Siyanda gave the worse service ever</p>
We have escalated the complaint to the Edgars Somerset mall management to address as our valued customer is not happy that the consultant was unprofessional when assisting you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Somerset mall management to address as our valued customer is not happy that the consultant was unprofessional when assisting you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.