Bad Service 06th January 2018 at Jet Store Kenilworth Mall

Bad customer service. I bought a SIM card on Saturday 06 Jan 2018. The SIM Card Pack was empty and had to go back to the store to get a replacement. Needless to say the SIM card was duly replaced but not RICAD despite me submitting all the relevant documentation. I called this morning to complain and was told to come in. I objected to this proposal as the cost of returning to the sore traveling 60 km to and fro did not make sense as the SIM card cost R5. I then suggested that I rather scan to email the bar codes including documentation. An hour past and my email was not acknowledged. When I followed up the individual I initially spoke to was now on lunch without acknowledging my email. I dealt with the second person and the phone was cut off whilst we were talking after being placed on hold. i then followed up 4 hours later with the initial sales person who then told she was on lunch, the RICA system is online and cannot do anything further. I send another email whilst she was on lunch and she tell me that the manager who's email was given to me is on leave. The sales person proceeded to say I cannot blame her for not acknowledging my email nor returning my call as she also works as the cashier and deals with other complaints. In an nutshell I am being unreasonable for asking why was email not acknowledged 4 hours later. I requested the manager on duty to call me as I find it unacceptable that no one in the store is taking responsibility after inconveniencing me as a customer. I am still waiting for the manager to call me as write this complaint no 5 hours later. I will not rest until this simple matter is resolved to ensure that we get the level of service we deserve as the paying public.