1 reviews | Active since Dec 2016
Bad Quality clothing
<p>I bought pants from a Jet store over a month ago and while wearing it today, it ripped quite badly. I have been a Jet customer for many years and now I'm disappointed with the qality. I'm also aware of your 30 day return policy so now I will not be buying any more products from your store.</p>
We must apologise for the delayed response.
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. Please be advised Edcon does have a 6 months refund and exchange policy on quality.
If you are experiencing a problem with the item please feel free to visits the Jet store with a valid proof of purchase for further assistance, we have also raised this incident with the brand manager.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. Please be advised Edcon does have a 6 months refund and exchange policy on quality.
If you are experiencing a problem with the item please feel free to visits the Jet store with a valid proof of purchase for further assistance, we have also raised this incident with the brand manager.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,