Bad ,Poor Gross Negligence

I bought a phone from Jet Newcastle mall on the 15th of October 2019, in a few days after purchase it had a problem I took it back to the store because it was an out of the box failure,they refused to change it instead they took it for repairs Even though I returned it within 7 days, it took around 6 weeks for the phone to return from repairs, it had the same problem after 6 weeks , I took it back as the problem persisted, the customer service was bad I had to wait roughly 30minute even though the store was empty , I went to edgers stores they booked the phone for Repairs with Vodacom they gave me a new phone unfortunately they returned it to Jet Stores they never bothered to even inform me to come and collect my phone until I called the guy named Thabiso who traced the phone it had returned on the 19 December 2019 it had been on their storage since the 20th December , till the 9th February 2020 . That is how poor thier customer service is who ever the store manager Is Learn from Edgers and CNA they value customers