Bad Policies Sold to customers!

My dad has been paying for his jet funeral policy and the family benefit policy for many many years. My dad passed away on the 01st October. We had signed and filled in the required documents and sent it back. I have been back and forth with IUA . We lost my dad under very traumatic circumstances and are relying on that income to sustain a house with 2 kids. Why do big companies like Jet sell their customers policies with the thought of them having peace of mind when they pass when this is such a hassle for the family members who already are grieving ?? This is disgraceful. I And a few family members and friends will be cancelling our edgars/ jet accounts after the experience with this company.