EB
Esle B

1 reviews | Active since Dec 2018

31 Dec 2018, 13:27

Bad Jet Service

Yesterday went to Jet to buy some clothes. We bought and saw bbefore leaving the shop that the prices were incorrect. Went back to rectify the matter. The sales person fixed it. We checked and low and behold, still not fixed. Went to the Manager, she said hang on this is not right, lets fix it. Good she fixed everything. Done the rest of our shopping exc. got home and guess what. I payed for 4,denims and only got 3 inside the bag. So now an even bigger problem, payed for the pants and did not receive them. Disappointed and disgusted is not the correct words!

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Replies (1)
Jet
Jet's reply31 Dec 2018, 13:51
Official
Dear Esle, 

Thank you for notifying us of your overall service experience.                                                                                                                                    We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.                                                                                                                                        We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.

Please be advised your complaint is referred to the stores management team to urgently resolve.

Your reference number is:
***/GO

Kind Regards

The Jet Team 
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Best regards,