1 reviews | Active since Oct 2016
<p>I app**** for a Jet account online and I was approved for a R6000 credit limit, I called the contact centre and the guy I spoke to mentioned that I should go to a Jet store and collect my card.</p> <p> </p> <p>I went to Quagga centre after work to collect my card I arrived there at 17:45 pm, 15 Minutes before closing.</p> <p> </p> <p>I waited until 18:00 Pm to be help as the consultant Kgaladi Mafolo ********** was reluctant to help me.</p> <p> </p> <p>She eventually help me with my card as the store was already closed she was in a hurry to activate my account as said I need to Purchase for R500 or more because the store is closed.</p> <p> </p> <p>Kgaladi Mafolo mentioned that I cannot purchase cloths I have to take a gift card, her colleague mentioned that I need to take something for R700 or more to activate the account.</p> <p> </p> <p>I did not want the gift card as I wanted to purchase flight tickets. After Kgaladi Mafolo has already loaded the funds on the gift card her colleague mentioned that I cannot use the gift card for flights.</p> <p> </p> <p>Furthermore I said that I will come back to the store as I do not want the gift card Kgaladi Mafolo mentioned that I have to take it to activate the card in there store.</p> <p> </p> <p>While signing for the card she mentioned that there are four promotional products loaded on my account and I will have to take them, I told Kgaladi Mafolo that when I app**** online for the account I declined the offers and she said that I cannot decline it because those products are automatically loaded on your account and have to take.</p> <p> </p> <p>I reiterated that I do not consent to this Kgaladi Mafolo said that I am compelled to take it as the account does not allow a decline and I can cancel it on the 1st of December 2016,</p> <p> </p> <p>I read through the terms and conditions as I left the store and it clearly states that I am under no obligation to accept the promotional products.</p> <p> </p> <p> </p> <p>I was forced to take the product by the in store agent and the T&C’s clearly states that it’s ******** to do so.</p> <p> </p> <p>The promotional products are optional but Kgaladi Mafolo said its mandatory to take upon opening the card as the system automatically adds it.</p> <p> </p> <p> </p> <p>I want the R700 on the gift card credited to my account and all those promotional products removed off my account, I will return the gift to the relevant store today.</p> <p> </p> <p>I will take the matter further to DWIGHT and BERNIE if I am charged for products without my consent and I reiterate that I was compelled to sign the documents as the Kgaladi Mafolo wanted to go home.</p> <p> </p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store this is certainly not the type of service that we wish to render to our customer.
We have raised this incident with the store as you are not required to make a purchase for more than R500 to activate the account any amount you wish to spend is valid to activate the account, we do however advise customer to spend a certain amount if they wish to redeem their new account vouchers, in addition you are not required to purchase a gift card you can purchase anything.
Please be advised you do not need to take any financial products if you do not wish to. you will be receiving further feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store this is certainly not the type of service that we wish to render to our customer.
We have raised this incident with the store as you are not required to make a purchase for more than R500 to activate the account any amount you wish to spend is valid to activate the account, we do however advise customer to spend a certain amount if they wish to redeem their new account vouchers, in addition you are not required to purchase a gift card you can purchase anything.
Please be advised you do not need to take any financial products if you do not wish to. you will be receiving further feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
3,840 total reviews on Hellopeter