PB
PHILLIP B
1 reviews | Active since Jul 2015
05 Apr 2016, 13:08
BAD EXPERIENCE
Good day <br> <br> On 24/12/2015 I bought a Verssed tablet at Jet stores Sunnypark. The device keeps on switching on and of. The software needs to be loaded time after time. I took it back to the store about two weeks ago. The day when I took it back the store manager was not available. After a few phone calls I eventually got hold of the manager. <br> <br> I was told that I can not return the tablet and it need to be send away for repairs. I also asked her if I can exchange it for another brand. I was willing to pay the difference but she was not interested in my suggestion. Two weeks later and without a tablet ..... its not on. <br> <br> Please assist ?
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Jet's replyOfficial
07 Apr 2016, 11:08Hello pb19101@,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Sunnyside management for actioning accordingly as the Versed Tablet was sent in store for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Sunnyside management for actioning accordingly as the Versed Tablet was sent in store for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply07 Apr 2016, 11:08
Official
Hello pb19101@,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Sunnyside management for actioning accordingly as the Versed Tablet was sent in store for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Sunnyside management for actioning accordingly as the Versed Tablet was sent in store for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,