1 reviews | Active since Feb 2015
Bad Customer Service & Nasty Attitude
On Monday I was at JET Retail Store in Vanderbijlpark at Vaal Triangle, During the purchase of sale the cashier by the name of Lindiwe she was busy talking to her colleagues which to me it show NO INTEREST of attending the customer in front of her. I have a problem of signature all my signature are not the same I always carry my Identification to confirm my sales, she told to sign the way I have sign on the card, I did sign again she told me to sign again with a bad attitude, I have ask her can I give her my Identification to confirm she said NO, she want me to sign as I have sign on the card. I have lost it and give her all my card to check my signature or cancel the transaction. I find it very unprofessional & disappointed to the service I have received Simple polite words was going to cover her attitude.
We are so sorry to hear about your unpleasant experience in store with regards to Lindiwe the Cashier. This is certainly not the type of service we wish to render to our loyal customers.
We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store with regards to Lindiwe the Cashier. This is certainly not the type of service we wish to render to our loyal customers.
We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***