1 reviews | Active since Apr 2015
BAD CUSTOMER SERVICE FROM LERATO JET STORE CODE 3694. IGNORE CELLPHONE INSURANCE CLAIM
ON THE 13 OCTOBER 2019 I WENT TO JET AT PAN THEIR STORE CODE 4584 THEIR TELEPHONE *** THE NAME OF STORE PERSON WHO INITIATED THE CLAIM LERATO. I WENT THERE TO REPORT THE CELLPHONE THAT I HAD BOUGHT FROM MY ACCOUNT AND INSURED WITH THEM AS WELL LOST. SHE TOOK ALL THE RELEVANT DETAILS AND PAPERWORK FOR THE INSURANCE CLAIM. SHE FILLED OUT THEIR CLAIMS FORM. ONCE DONE SHE MADE ME COPIES OF THE DOCUMENT AND TOLD ME I SHOULD BE HEARING FROM THE HOLLARD IN 3 WORKING DAYS VIA A TEXT WEATHER THE CLAIM HAS BEEN APPROVED TO DECLINED, THIS WAS ON THE 13TH OCTOBER 2019. A WEEK WENT BY HEARD NOTHING. ON THE 22 OCTOBER 2019 I CALLED I SPOKE TO LERATO WHO ACTED SURPRISED THAT I HAVE NOT HEARD ANYTHING FROM THE INSURANCE. SHE THEN CALLED ME BOUGHT SAID THEY DOING FOLLOW UP. THAT WAS THE LAST CONVERSATION i HEARD WITH HER REGARDING MY INSURANCE CLAIM FOR MY LOST PHONE.
YESTERDAY I WAS AT JET IN GREENSTONE TO PAY FOR MY ACCOUNT. SO I INQUIRED ABOUT THIS CELLPHONE INSURANCE CLAIM I MAKE THE LADY WAS SO NICE SHE CHECKED FOR ME ON THEIR SYSTEM AND CONFIRMED THAT LERATO FROM THEIR ALEX BRANCH DID NOTHING, SHE DID NOT PROCESS MY CLAIM AT ALL, TOLD ME I NEED TO GO BACK TO THEM. I THANKED HER, PAID MY ACCOUNT AND LEFT.
I CALLED THE ALEX BRANCH SPOKE TO A YOUNG MAN DID NOT GET HIS NAME HE TOLD ME LERATO IS NOT IN SHE WILL BE AT WORK ON MONDAY. HE ASKED TO CHECK FOR MY CLAIM AND HE TOO CONFIRMED HIS COLLEAGUE LERATO DID NOT PROCESS THE CLAIM SHE DID NOT DO IT HE SAID. I TOLD HIM THIS IN UNACCEPTABLE AND WOULD LIKE TO ESCALATE THIS FURTHER. IMAGINE IF I WAS CLAIMING FOR A FUNERAL POLICY IS THIS HOW THEY DEAL WITH US AS CUSTOMERS? HE SAID HE WILL GET HER TO CALL ME BUT I TOLD I TOLD HIM NO I WANT THEIR COMPLAINTS DEPARTMENT. HE GAVE ME THE EDCON CUSTOMER'S SERVICE NUMBER.
I CALLED THEM SPOKE TO JESSICA SHE WAS TOOK MY CONCERN AND DETAILS PROMISED TO CALL ME BACK AS SHE WANTED TO KNOW WHICH RELEVANT DEPARTMENT CAN HELP ME. AFTER 10 MINS SHE CALLED ME BACK TOLD ME THE ONLY CLAIM SHE IS PICKING UP FOR A CELLPHONE WAS BACK IN 2015 MAY FOR A NOKIA. THE IS NO RECENT CLAIM THAT HAS BEEN SEND TO THEM REGARDING MY CELLPHONE BEING LOST. SHE SAID SHE WILL FORWARD THIS FURTHER TO THEIR INSURANCE DEPARTMENT. SHE TOOK THE DETAILS OF THE STORE I MADE A CLAIM AT AND THE PERSON WHO WAS SUPPOSE TO HELP ME. SHE HAS PROMISED SHE WILL GET BACK TO ME AND HAD APOLOGIZED ON BEHALF OF EDCON. (I SHALL AWAIT FOR HER FEEDBACK).
I AM PUTTING THIS COMPLAINT FORWARD AGAIN LERATO JET ALEXANDRA STORE CODE:3694 WHO FAILED TO DO HER JOB AND FAILED ME AS A CUSTOMER. SHE CLEARLY DOES NOT VALUE ME AS A CUSTOMER. SHE JUST MADE A FOOL AND SAID THE CLAIM IS BEEN FOLLOWED UP KNOWING VERY WELL SHE DID NOTHING. I AM SORRY ANGRY AND ****ED. SHE HAS GIVEN ME A VERY BAD IMPRESSION OF HER AND THE WHOLE STORE AT LARGE. THIS IS NOT HOW YOU TREAT PAYING CUSTOMER'S SHE IS NOTHING WITHOUT US. WE AS CUSTOMER COME 1ST ALWAYS. I WANT SOMETHING DONE WITH HER THEY NEED TO DISCIPLE HER ILL AND DISGUSTING BEHAVIOR. I AM FURIOUS SHE DOES NOT DESERVE TO HAVE THIS JOB.
I ALSO NEED TO KNOW WHAT MUST I DO NOW? FOR HOW LONG MUST I WAIT FOR MY INSURANCE CLAIM TO BE REVIEW FROM JET AND HOLLARD?
Kindly note we tried contacting you telephonically about few minutes ago but we could not reach you. (Unable to leave a voice message).
Having a cellphone insurance with our business should have not been so frustrating and time consuming. Please accept our sincere apologies for the lapse in service experienced with your query.
Kindly note we have made contact with our insurer (Finrite) who confirmed not receiving your claim forms from the store.
Therefore your complaint is referred to the stores management to assist in retrieving your claims forms urgently or to request the supporting documents from you again for re-submission purposes.
The query will be dealt with by management team and you will be updated with the progress on your query after submission.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Kindly note we tried contacting you telephonically about few minutes ago but we could not reach you. (Unable to leave a voice message).
Having a cellphone insurance with our business should have not been so frustrating and time consuming. Please accept our sincere apologies for the lapse in service experienced with your query.
Kindly note we have made contact with our insurer (Finrite) who confirmed not receiving your claim forms from the store.
Therefore your complaint is referred to the stores management to assist in retrieving your claims forms urgently or to request the supporting documents from you again for re-submission purposes.
The query will be dealt with by management team and you will be updated with the progress on your query after submission.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
She asked how the phone was purchased and the seems to be a commotion about that between her and Lerato. She said I must hold on the line while she was clearing this up with her. WhilWhile I was waiting on the line. I heard her asking them where is the email? "You said you send it." "When did you send it?" "Ngibonise ukuthi uyisendenini?“
She then back to the phone to me and asked to call me back. I told her I am on lunch n need to go back shortly bcoz I am also at work. She asked when do I knock off I told her at 19:00pm. She asked me when do I start work I told her. She promised to call me back before 10:00am the next day (05 November 2019). I even asked her please call back before 10:00am, she said yes I will call you back before 10:00am. Till today I am waiting for that call from store Manager Sisi Nhlanhla.
I am still no where in getting any of this resolved. What must I do in getting a solution to this? It's close to a month now. No is one is willing or able to help me.
But I am sure if I was owing you I would be getting endless calls and also blacklisted by now.
What a disgrace that you are sies.
From here on I DON'T WANT TO BE CALLED BY ANYONE FROM JET OR EDCON. ANY COMMUNICATION FROM YOU MUST BE ON EMAIL.
IF ANY OF YOU BOTHER TO CALL ME I WON'T BE RESPONSIBLE FOR ANY OF THE THINGS I WILL SAY TO THEM.
DO NOT CALL ME EVER JUST EMAIL ME BACK WITH FEEDBACK OR ALL THE LIES YOU WISH TO SAY.
She asked how the phone was purchased and the seems to be a commotion about that between her and Lerato. She said I must hold on the line while she was clearing this up with her. WhilWhile I was waiting on the line. I heard her asking them where is the email? "You said you send it." "When did you send it?" "Ngibonise ukuthi uyisendenini?“
She then back to the phone to me and asked to call me back. I told her I am on lunch n need to go back shortly bcoz I am also at work. She asked when do I knock off I told her at 19:00pm. She asked me when do I start work I told her. She promised to call me back before 10:00am the next day (05 November 2019). I even asked her please call back before 10:00am, she said yes I will call you back before 10:00am. Till today I am waiting for that call from store Manager Sisi Nhlanhla.
I am still no where in getting any of this resolved. What must I do in getting a solution to this? It's close to a month now. No is one is willing or able to help me.
But I am sure if I was owing you I would be getting endless calls and also blacklisted by now.
What a disgrace that you are sies.
From here on I DON'T WANT TO BE CALLED BY ANYONE FROM JET OR EDCON. ANY COMMUNICATION FROM YOU MUST BE ON EMAIL.
IF ANY OF YOU BOTHER TO CALL ME I WON'T BE RESPONSIBLE FOR ANY OF THE THINGS I WILL SAY TO THEM.
DO NOT CALL ME EVER JUST EMAIL ME BACK WITH FEEDBACK OR ALL THE LIES YOU WISH TO SAY.