Bad customer service

I purchased a pair of sandals on my account on 08 -01-2023 however the sandals got damaged & did not keep the invoice since i yrusted - loved the sandals ,i then visited the store to do an exchange since the sandals were having manufacturing fault uponvisiting the store the store Manager couldnt help indtead he was rude he took his time even the consultant who was willing to help also mentioned when is David coming back because Mikiya doesnt listen. I left my pair of damaged sandals in store without being helped the service in that branch is very bad. Iam an account holder for more than 20 years but the service i got there it rilly sucks please can i get my sandals exchanged as it states in your returns policy that the manufacturing faulty prouducts can be returned in six months but mine was only a. Couple of days & it was denied please revise your returns policy and retrain your so called managers about the returns policy