1 reviews | Active since Nov 2017
Bad customer service. An elderly person given insurance for a R300 cellphone without her consent.
My elderly mother purchased a R300 cellphone at jetmart mamelodi. She was not advised that she was given insurance with the phone that she will need to pay for monthly. To our surprise, insurance policy documents arrived via post confirming the cover and the monthly premium. This was disgusting and taking advantage of an elderly person. Signing people up for things that will impact them financially without informing them? We went to jet at the grove and we were infomed that the call centre works from 8:00 - 13:00 on Saturdays when their website says 8:00 - 19:00 on Saturdays. The manager at the grove was a very nice persona and condemed the bad service offered by jetmart in mamelodi.
Thank you for taking the time in bringing this matter to our attention .We will address this incident with the stores manager to prevent this from happening again .In the meantime our accounts team will be cancelling the cell phone insurance policy and reversing any fees that went off your mums account .Please accept our sincere apologies for the frustrations caused .
***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for taking the time in bringing this matter to our attention .We will address this incident with the stores manager to prevent this from happening again .In the meantime our accounts team will be cancelling the cell phone insurance policy and reversing any fees that went off your mums account .Please accept our sincere apologies for the frustrations caused .
***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for taking the time in bringing this matter to our attention .We will address this incident with the stores manager to prevent this from happening again .In the meantime our accounts team will be cancelling the cell phone insurance policy and reversing any fees that went off your mums account .Please accept our sincere apologies for the frustrations caused .
***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for taking the time in bringing this matter to our attention .We will address this incident with the stores manager to prevent this from happening again .In the meantime our accounts team will be cancelling the cell phone insurance policy and reversing any fees that went off your mums account .Please accept our sincere apologies for the frustrations caused .
***/GO
Kind regards
The Edcon Customer Experience Team