Bad customer service

I purchased two pairs of shoes on the 05/03/2021 at Jet randfontein Village with two different colors and before I could checkout them I fitted the one pair fitted me perfectly and I decided to take both pairs. After a while when I wanted to wear the other pair I realized that one shoe had a factory fault on the backle of the shoe.

It was two weeks since I used my TFG card to purchase the goods and misplaced the slip and also removed the price tag I tried reasoning with the manager but unfortunately he refused to assist me. I then contacted the TFG Complaint department the consultant promised to get back to me still to date.

I am so sad that I am stranded with a pair of shoes that I can't wear or do anything about. I am deeply disappointed with The TFG as I have been their loyal client for almost 15 years and dissatisfied with the support they are providing towards their clients.