bad customer service

So yet again, im logging a complaint.after two weeks the manager found time to contact me.advised me to come in, I told him, im pregnant and I wont wait long.when I got to the shop, I could only deal yet again with faroek, I had to ask them to phone customer care, and while im standing waiting for 45min.this should of been sorted before I got to the shop.he then advised me, it has to go to accounts. I really cant understand why jet has such bad service and managers with bad attitudes. How can jet employ management that has no people skills.when I spoke to people thats employed with jet, all of them laugh and say its normal for faroek to be as rude as he is, customers normally complain, and nothing gets done.so while im standing their, I see a dead mouse laying on the floor, amongs a whole lot of dirt, how discusting,my husband then takes a pic and one of the staff, asked, what are u doing, so we say, we will lay a complain, and she walks away leaving it their, instead of calling a cleaner.why is it that I have to log two hello peter complains and spoke how manytimes to, jet complains dep, with no proper feedback.why should a client struggle since feb to date to exchange a item.