Bad Customer Service

I had the worst experience ever at Jet Eloff Street, I went to go and exchange the clothes that I bought and had to pay inn the difference as the clothes that I was exchanging with were more money so I had to pay the difference of R182 which I did pay. I used my debit card to pay the difference and the money went off my account got an sms notification immediately and some few second their machine went off line and I was told that I need to make another payment cash cos the transaction didn't go through and money will reverse in no time. UNFORTUNATELY I did not have enough money in my card again for them to swipe my card, nether the less I gave them my card as well just to try again just in case it reversed like they saying and my card declined cos as the first payment went through and clearly it did not reverse. They called the manager his name is Cyprian Mntambo who was very arrogant and told me that there is nothing they can do for me as they are not sure if they payment will reverse on my side or what. They again called another lady by the name Jeanett which she logged a call and was not even apologetic about my matter. I spent 1 hour in the shop as they were talking me from pil