Bad customer service

My name is Mbali, I went to a jet store in Maponya mall yesterday 13 January 2024 at 12h16, I was assisted by a lady that lacks customer service on the slip it's Written Zanele Trans No. PP*** T*** I don't know if these numbers mean anything, I didn't see her name tag. First when I approached her till she walked away with no explanation, then she came back and didn't even have the decency to greet just a simple hello I had to greet her then told her I want to pay my account, she took the card while she was busy with that transaction I remembered that I was told that if I want to use the Jet card at the new stores that joined Jet like Foschini, exact etc. I need to change my card after I tried to buy with it at exact in December I couldn't because it's still the old Jet Card and didnt have my ID so couldn't change my card, WHEN I ASKED HER IF I COULD CHANGE MY CARD BECAUSE I HAD MY ID, HER QUESTION WAS WHHHHHY?? With an attitude and I didn't even understand why she asked me that question to begin with, because she should know that some people had moved to the new card for the reasons that I mentioned regarding me not being able to buy at exact store in December., but I had to waste my time and explain to her anyways and after my explanation her answer was WE DONT HAVE CARDS HERE YOU MUST GO TO THE JET STORE WHERE THEY HAVE CARD 😳then I asked why don't you guys have cards and told her who was supposed to make sure that there are cards does this mean I must now go around the whole of Soweto looking for a jet store with cards I don't even remember her answer... What I was expecting her to maybe say was that we don't have card now if you can please come back on Monday or whatever the case may be. Not the attitude that I was given, I owe about 800 on my jet card I was tempted to actually pay that whole amount then close that account all together we clearly not valued by Jet staff in Soweto, I've been to eastgate, cresta I never ever get such attitude from staff,what's makes this situation worst I think the supervisor or manager was there on the next till busy with some paperwork but didn't even say a word. My contact number is ***