1 reviews | Active since Mar 2016
Bad customer service
I have just experienced a bad customer service on 24.03.2016@ 15H18 at Jet Store-Greenstone Mall, from a customer faced-cashier -Jabulile. Lady doesn`t know how to greet customer or at least show that she want to assist them. I went to buy 4 items, 1st I have asked her to check how much I have on jet point-she was very rude and told me that she will check when she is finished.2nd- she couldn`t remove price tag and she told me to get another item as she is not expected to move from the till, I refused because its her job to get assistance or to go and fetch the item.3rd- she charged me for 5 items when I bought only 4, when I returned the items she moved immediately from the till ,her colleague tried to show her the mistake and she just said, MX I see. She couldn`t even apologised for her mistake. You need to train your staff about customer service as this was a disgusting service ever that I have received from your JET STORE.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Greenstone Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer accordingly and there was no apology offered for being unprofessional, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Greenstone Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer accordingly and there was no apology offered for being unprofessional, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.