dM
darling M
1 reviews | Active since Jan 2015
13 Mar 2016, 14:15
Bad customer service
Never ever will I buy anything from jet Maponya Mall there customer service is very bad I came here to collect my money which I have been waiting for a week now and they still make me wait here in store like a fool this lady just left me here to think that I called to follow up then they said I should come but now they making me a fool nobody knows what I am talking about never in my life this is bull **** for real.
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Replies (1)
Jet's replyOfficial
14 Mar 2016, 13:58Hello mama-tshepo,
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we apologise for the lapse in service. we have contacted Jet Maponya Mall management to address as our valued customer is not happy that the staff members were slow in assisting you with the refund and you had to wait in store fro a long time before proper assistance was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we apologise for the lapse in service. we have contacted Jet Maponya Mall management to address as our valued customer is not happy that the staff members were slow in assisting you with the refund and you had to wait in store fro a long time before proper assistance was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply14 Mar 2016, 13:58
Official
Hello mama-tshepo,
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we apologise for the lapse in service. we have contacted Jet Maponya Mall management to address as our valued customer is not happy that the staff members were slow in assisting you with the refund and you had to wait in store fro a long time before proper assistance was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we apologise for the lapse in service. we have contacted Jet Maponya Mall management to address as our valued customer is not happy that the staff members were slow in assisting you with the refund and you had to wait in store fro a long time before proper assistance was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,