1 reviews | Active since Nov 2013
Bad customer service
My father bought cletges for my 2 yr old at jet promenade mall size was small. Went to jet khayelitsha mall zanale the operator refuse to exchange size for me as i did nit have my fathers jet card she then called mbuyi mlambo who had a very bad attidude the ily thing she was saying she help me to exchange the size wheb i show her the exchange policy at the back of the slip stating(we will gladly exchangeorrefund in the form of a gift card any item within 30 days) she said that policy does not appky to me the only policy that apply i must bring the jet card even though that policy is not printed at the back of the till slip. Not happy at all with what happend reasin is that my father is from maclear EC what if he left went back to EC i will sit at home with small clothes even though i had a proof of payment with me. I only wanted to exchange the size not to buy on the card but both they where not willing to hlep me
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Khayelitsha mall management for actioning accordingly as you are not happy that they did not conduct the exchange due to the card not being issued which is as per the Edcon procedures. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Khayelitsha mall management for actioning accordingly as you are not happy that they did not conduct the exchange due to the card not being issued which is as per the Edcon procedures. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.