rR
relebohile R
1 reviews | Active since Feb 2014
11 Jan 2016, 11:13
bad customer service
Went to return shoes that I bought on Saturday and when I got there the lady was very rude and asked me why it took me a month to return the shoes were was a sitting all this time I politely asked her to check the date on the slip and when she realised that she made a mistake did not even bother to apologies instead she left me with someone else who did not even greet me but just gave me my money. I work with people everyday and that is not how you treat customers. Please teach your staff what customer service is
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Jet's replyOfficial
12 Jan 2016, 14:22Hello leboras,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received. We have addressed this incident with our in store management team to insure this service will not be rendered again, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received. We have addressed this incident with our in store management team to insure this service will not be rendered again, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply12 Jan 2016, 14:22
Official
Hello leboras,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received. We have addressed this incident with our in store management team to insure this service will not be rendered again, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received. We have addressed this incident with our in store management team to insure this service will not be rendered again, you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***