1 reviews | Active since Feb 2021
Bad Customer Service!
On the 2/05 There was a certain colored lady who came across as very ****** to me.so when I entered the store with my 3 year old son and daughter we went straight to the rails close to the tills where there were socks that grabbed my attention because the reason I went in the store was because I was looking for socks for my son and boots.and as we all know how toddlers react when they see sweets my son pointed at a packet of sweets and asked me to take it.I then agreed saying He shouldn't open it we must pay first when we saw that the sizes of socks there were big I then asked some black lady where the others are She pointed me to the back when we walked towards we came across this colored lady who told me we must take back the sweets as we are not allowed to take them to walk around with immediately in my mind I assumed that she thinks we are here to ***** while we were there at the back picking up what we were there for and more I hear her shout some lady's name who was standing close to us whom we found standing there who responded then I had her saying oh okay I just wanted to check if you are there...we then went forward to pay at the till where the black lady teller assisted us with paying when I was about to leave the door the sensors bipped which we all know is very embarrassing.the same colored lady who was also at the till raised her hand summoning me with fingers to come back like I was some kind of ******** who stole when the lady who assisted forgot to remove the tag.I was very disappointed and I don't see myself buying in that store again.theres a informal settlement close to the shopping centre which I think the lady thought maybe because we are black we come from there because there are assumptions that's people from that place *****.they did not even apologize for not removing the tag.I hate being treated like a ******** because I'm black I'm still annoyed and very disturbed by that lady's behavior and attitude!
We sincerely apologize for the negative experience you had at our store. We appreciate you letting us know, we have escalated this with the relevant store.
We sincerely apologize for the negative experience you had at our store. We appreciate you letting us know, we have escalated this with the relevant store.
